Last updated: May 3, 2026
By accessing or using LiveLingo (the "Service"), operated by Lunana Global Inc. ("we", "us", "our"), you agree to be bound by these Terms of Service, our Privacy Policy, our End User License Agreement, and our Acceptable Use Policy. If you do not agree, do not use the Service.
You must be at least 13 years of age (or 16 in the European Economic Area, or such other minimum age as required in your jurisdiction) to use the Service. By using the Service, you represent and warrant that you meet the applicable age requirement and have the legal capacity to enter into these Terms.
LiveLingo provides four feature paths:
The Service relies on third-party providers, including Google Gemini, Google Vision, Twilio, LiveKit, Supabase, Stripe, RevenueCat, and Meta, together with speech-recognition, text-to-speech, and LLM translation providers. We are not responsible for the availability, accuracy, or performance of third-party services. The current canonical subprocessor list is published at livelingo.io/subprocessors.
To access most features, you must create an account using email, phone, or Google authentication. You are responsible for maintaining the security of your account credentials and for all activity under your account. You must notify us immediately of any unauthorized access. We reserve the right to suspend accounts that we reasonably believe have been compromised. To place a translated phone call you must additionally verify the phone number you are calling from by SMS one-time passcode.
The Service records, transmits, and processes audio from your device's microphone for real-time speech recognition and translation. By using the Service, you acknowledge and agree that:
LiveLingo uses AI-powered speech recognition, translation, optical character recognition, and synthesized speech generation. Translations are provided on an "as-is" basis.
Your use of the Service is governed by our Acceptable Use Policy, which is incorporated by reference into these Terms. The AUP describes prohibited uses including, without limitation, telemarketing and other commercial outbound calling, recording without consent, harassment, sanctioned-destination dialing, uploading another person's identification or medical records, deepfakes and impersonation, reverse engineering, and circumvention of usage limits. Violation of the AUP is a material breach of these Terms.
The translated phone-call feature places a regular outbound telephone call to a number you dial. The recipient does not need the LiveLingo app and receives a normal phone call. Because the recipient is not a party to these Terms, you bear heightened obligations.
User warranties. By placing a translated phone call, you represent and warrant that:
Caller ID. The recipient sees a Twilio-assigned phone number on their caller ID, not your personal number. Where supported, we may transmit a country-localized caller name or your account display name.
Recipient announcement. See Section 5: at the start of every outbound translated phone call, the recipient hears a brief automated announcement in their language identifying you (the caller) by name and informing them that the call is being translated. The recipient hears a synthesized translation voice speaking the translation in turn, rather than your voice rendered in the target language. The announcement is informational only and is not a substitute for any consent you are required to obtain from the recipient under applicable law.
Operational reservations. We reserve the right (without obligation) to:
No service-level commitment. The Service is provided without any guarantee of call connection, completion, audio quality, translation accuracy, or recipient availability. We do not issue refunds or credits for failed, dropped, low-quality, or mistranslated calls. Voicemail or answering-machine pickup is treated as call termination; we do not leave AI-translated voicemails.
LiveLingo generates synthesized speech in translated phone calls (the recipient hears AI text-to-speech output of the translation, not your voice) and may generate AI-written summaries and titles of your sessions.
Your content (session transcripts, memos, photos uploaded for translation, recipient-side translated transcripts, and other content you submit) remains yours. By using the Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to process your content solely to provide the Service to you. We do not claim ownership of your content and do not use it for any purpose other than service delivery. We do not use your content to train AI models.
Authority warranty. You represent and warrant that you have the right and authority to permit translation, transcription, and storage of all content you submit, including any rights of publicity, image, voice, or likeness held by other participants whose speech, voice, or image you submit (California Civil Code §3344, New York Civil Rights Law §§50–51, and analogous statutes). You are solely responsible for any third-party claim arising from your submission of content involving other persons.
The Service, including its design, code, AI models we own, and branding, is owned by Lunana Global Inc. and protected by intellectual property laws. To the maximum extent permitted by law, we assign and license to you, on a royalty-free, non-exclusive basis, our rights (if any) in the AI outputs generated for you (translations, transcripts, summaries, photo OCR results, and synthesized speech).
We respect the intellectual property rights of others and respond to notices of alleged copyright infringement consistent with the Digital Millennium Copyright Act (17 U.S.C. §512). If you believe that content on the Service infringes your copyright, you may submit a notice to our designated agent containing the elements required by 17 U.S.C. §512(c)(3): identification of the copyrighted work, the allegedly infringing material and its location, your contact information, a statement of good-faith belief, a statement of accuracy, and your physical or electronic signature.
DMCA Designated Agent: Lunana Global Inc., d/b/a LiveLingo, attention DMCA Agent, email dmca@livelingo.io. (We are in the process of registering the designated agent with the U.S. Copyright Office. Until registration is complete, the email address above is the operative point of contact.) Counter-notices may be submitted to the same address.
We expressly reserve all rights, immunities, and protections available to us under Section 230 of the Communications Decency Act (47 U.S.C. §230) and analogous statutes, including the protections of §230(c)(1) for third-party content transmitted through the Service and §230(c)(2) for our content-moderation decisions.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF TRANSLATIONS. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT TRANSLATIONS, PHOTO TRANSLATIONS, OR SUMMARIES WILL BE ACCURATE, COMPLETE, UNBIASED, OR RELIABLE; OR THAT TRANSLATED PHONE CALLS WILL CONNECT, COMPLETE, OR REACH ANY PARTICULAR QUALITY LEVEL. NO ADVICE OR INFORMATION OBTAINED FROM US SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LUNANA GLOBAL INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, REVENUE, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO DAMAGES ARISING FROM: (A) ERRORS, INACCURACIES, BIAS, OR OMISSIONS IN TRANSLATIONS, TRANSCRIPTS, SUMMARIES, OR PHOTO TRANSLATIONS; (B) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA; (C) THIRD-PARTY SERVICE FAILURES, INCLUDING TWILIO OUTAGES, CARRIER FAILURES, OR FAILURES OF OUR AI/ML PROVIDERS; (D) FAILED, DROPPED, OR MISTRANSLATED PHONE CALLS; OR (E) ANY OTHER MATTER RELATING TO THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS SHALL NOT EXCEED THE GREATER OF (I) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (II) ONE HUNDRED DOLLARS ($100).
Carve-outs: the limitations above do not apply to liability arising from: (a) our willful misconduct or gross negligence; (b) death or personal injury caused by our negligence; or (c) fraud or fraudulent misrepresentation by us.
Consumer protection: nothing in these Terms excludes or limits any mandatory rights you may have under applicable consumer-protection laws in your jurisdiction, including without limitation the United Kingdom Consumer Rights Act 2015, the European Union Consumer Rights Directive (2011/83/EU) and Sale of Goods Directive (2019/771), the Australian Consumer Law, the Quebec Consumer Protection Act, and analogous statutes. If any limitation in these Terms is found to exceed what is permitted by applicable law, it shall be limited to the maximum extent permitted.
You agree to indemnify, defend, and hold harmless Lunana Global Inc. and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to: (a) your use of the Service; (b) your violation of these Terms or our Acceptable Use Policy; (c) your violation of any third-party rights, including recording-consent laws, intellectual property rights, privacy rights, or rights of publicity, image, voice, or likeness; (d) translated phone calls placed by you, including (i) any call placed without the recipient's required consent, (ii) any call placed for a prohibited purpose under Section 9, (iii) any violation of the Telephone Consumer Protection Act, the Do Not Call regulations, the federal Wiretap Act, state two-party consent laws, OFAC sanctions, or analogous laws; (e) any photo, transcript, or other content you submit to the Service that violates third-party rights or applicable law; (f) any claim by a recipient of a translated phone call related to recording, translation, voice rights, or impersonation; or (g) your reliance on any translation, transcript, or AI-generated output provided by the Service.
Informal Resolution. Before filing any formal claim, you agree to contact us at hello@livelingo.io with a Notice of Claim that contains: (i) your name and account email address, (ii) a clear and concise description of the factual basis of the claim, and (iii) the specific relief you are seeking. The parties will attempt to resolve the dispute informally for at least 30 days from receipt of the Notice of Claim.
Binding Arbitration. If the dispute cannot be resolved informally, you and Lunana Global Inc. agree to resolve it through binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration shall be conducted in the State of Delaware or remotely via video conference at the consumer's election.
Class Action Waiver. YOU AND LUNANA GLOBAL INC. AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
Jury Trial Waiver. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND LUNANA GLOBAL INC. EACH WAIVE THE RIGHT TO A JURY TRIAL FOR ANY DISPUTE ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE.
California Public Injunctive Relief. Notwithstanding the class-action waiver and jury-trial waiver above, you retain the right to seek public injunctive relief under California law (consistent with McGill v. Citibank, N.A., 2 Cal. 5th 945 (2017)). If a court of competent jurisdiction determines that your claim for public injunctive relief is not arbitrable, that claim may proceed in court while all other claims remain in arbitration.
Mass / Batch Arbitration. If 25 or more similar arbitration demands are submitted by or with the assistance of the same counsel or coordinated group within a 60-day period, the parties agree that the AAA shall administer the demands as a batch using bellwether procedures: an initial bellwether tranche of up to 25 cases will be selected (with each side selecting an equal number) and arbitrated to final award; following the bellwether phase, the parties will engage in a 60-day mediation period to attempt global resolution of the remaining demands; only after that mediation period will additional demands be assigned to arbitrators and trigger filing fees. This procedure is intended to ensure fair and orderly resolution and to avoid disproportionate filing-fee weaponization.
Opt-Out. You may opt out of the arbitration and class-action waiver provisions by sending written notice to hello@livelingo.io within 30 days of first accepting these Terms. Your notice must include your name, account email address, and a clear statement that you wish to opt out. If you opt out, disputes will be resolved in the courts specified in Section 20.
Arbitration Fees. We will pay all AAA filing, administration, and arbitrator fees for individual claims under $10,000. For claims of $10,000 or more, fees will be allocated per AAA Consumer Arbitration Rules.
Apple Media Services. If you obtained the Service through the Apple App Store, the Apple Media Services and App Store Terms apply to your purchase. To the extent of any direct conflict between this Section 18 and the Apple Media Services and App Store Terms with respect to disputes governed by those Apple terms, the Apple terms control.
Exceptions. Either party may bring claims in small claims court if eligible, or seek injunctive relief in any court of competent jurisdiction for intellectual-property infringement.
We may suspend or terminate your access to the Service at any time for violation of these Terms, the Acceptable Use Policy, fraudulent activity, or for any reason with reasonable notice. We may also suspend immediately, without prior notice, for: (a) suspected fraud or toll abuse; (b) sanctions or export-control violations; (c) harm to the Service or to other users; (d) suspected illegal activity; or (e) where required by valid legal process. You may delete your account at any time from the app settings. Sections 5, 6, 9–18, 20, 21, and 23–24 survive termination.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. Subject to the arbitration clause in Section 18, any disputes not subject to arbitration shall be resolved in the state or federal courts located in Delaware.
Consumer-law savings clause. Nothing in this Section limits any mandatory consumer-protection rights granted to you by the laws of your country of residence. Where the laws of your country of residence are mandatorily applicable to a consumer dispute (under, for example, Article 6 of the Rome I Regulation, Article 18 of the Brussels I bis Regulation, the United Kingdom Consumer Rights Act 2015, the Australian Consumer Law, or the Quebec Consumer Protection Act), those rights are preserved.
We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power failures, internet or telecommunications failures, regulatory restrictions on artificial intelligence services, failures of carriers or PSTN infrastructure (including Twilio or any underlying carrier), or failures of our AI/ML providers.
As of the date of these Terms, the translated phone-call feature is outbound only. If we offer inbound translated calling in the future, additional terms will apply, including without limitation an emergency-services (E911 or analogous) disclaimer at activation, an interactive-voice-response consent and AI-translation disclosure to the inbound caller before connection, originating-service-provider obligations under applicable robocall-mitigation regulations, number-leasing, porting, and cancellation terms, and refusal-of-service rights for fraudulent, spoofed, or illegal traffic.
We may update these Terms from time to time. Material changes will be communicated via email or a prominent notice within the Service at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Service and delete your account.
For questions about these Terms, contact us at hello@livelingo.io.
Lunana Global Inc.
d/b/a LiveLingo
555 Burrard St
Vancouver, BC V7X 1M5
Canada