← Back to home

End User License Agreement

Last updated: March 18, 2026

1. Agreement

This End User License Agreement ("EULA") is a legal agreement between you and Lunana Global Inc. ("LiveLingo", "we", "us") for the use of the LiveLingo application and related services (collectively, the "Application"). By installing, accessing, or using the Application, you agree to be bound by this EULA, our Terms of Service, and our Privacy Policy.

2. License Grant

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Application on devices that you own or control, in accordance with the usage rules set forth in the Apple Media Services Terms of Service or applicable app store terms. This license does not allow you to use the Application on any device that you do not own or control, and you may not distribute or make the Application available over a network where it could be used by multiple devices at the same time. You may not rent, lease, lend, sell, redistribute, or sublicense the Application.

3. Voice Recording and Audio Data

The Application records, transmits, and processes audio from your device's microphone to provide real-time speech recognition and translation services. By using the Application, you acknowledge and consent to the following:

  • Your voice audio is streamed to cloud servers for real-time processing. Audio is processed transiently and is not stored after the session ends.
  • Transcripts and translations generated from your speech are stored in your account so you can review them later.
  • In call mode, all participants are notified that audio is being processed for translation. You are solely responsible for informing and obtaining consent from all parties whose speech is being recorded and translated, in compliance with applicable local laws (including two-party consent jurisdictions).
  • Your audio data is not used to train or improve AI models. It is processed solely to deliver the translation service.

4. AI Translation Disclaimer

The Application uses artificial intelligence and machine learning to provide speech recognition and translation. You acknowledge that:

  • AI-generated outputs may be inaccurate, incomplete, false, biased, or inappropriate. Translations are not guaranteed to be accurate, complete, or reliable.
  • The Application must not be used as a substitute for professional human translation or interpretation in situations where errors could have legal, medical, financial, or safety consequences.
  • You are prohibited from using the Application for emergency services, 911 communications, medical decisions, legal proceedings, safety-critical systems, or any situation where translation inaccuracy could result in personal injury, death, or significant harm.
  • You assume all risk from relying on translations provided by the Application.

5. Subscription and Billing

  • The Application offers free and paid subscription tiers (Pro at $19.99/month, Business at $49.99/month) with varying usage limits.
  • Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current billing period.
  • For in-app purchases, payment is charged to your Apple ID or Google Play account. Manage or cancel subscriptions in your device's subscription settings.
  • For web purchases, payment is processed by Stripe. Manage subscriptions from the app's settings menu.

6. Intellectual Property

The Application, including its design, code, AI models, and branding, is owned by Lunana Global Inc. and protected by intellectual property laws. You retain ownership of your input content (speech, text) and the translations generated from it. We do not claim any rights to your content beyond the limited license to process it for service delivery.

7. Prohibited Uses

  • Reverse-engineering, decompiling, or disassembling the Application
  • Using the Application to build a competing translation product
  • Circumventing usage limits or security measures
  • Transmitting harmful, illegal, or objectionable content
  • Recording or translating conversations without consent of all parties
  • Automated or bot-driven access without written permission

8. Third-Party Services

The Application relies on third-party services including Soniox (speech recognition), Google Gemini (translation and summarization), LiveKit (WebRTC calls), Supabase (authentication and data storage), and Stripe (payment processing). These services have their own terms and privacy policies. We are not responsible for the availability or accuracy of third-party services.

9. Disclaimer of Warranties

THE APPLICATION IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF TRANSLATIONS. WE DO NOT WARRANT THAT THE APPLICATION WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT TRANSLATIONS WILL BE ACCURATE, COMPLETE, UNBIASED, OR RELIABLE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUNANA GLOBAL INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR REVENUE, INCLUDING DAMAGES ARISING FROM TRANSLATION ERRORS, BIAS, OR OMISSIONS. OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100).

The limitations above do not apply to liability arising from our willful misconduct, gross negligence, death or personal injury caused by our negligence, or fraud.

Nothing in this EULA excludes or limits any mandatory rights you may have under applicable consumer protection laws in your jurisdiction.

11. Apple App Store Terms

If you downloaded the Application from the Apple App Store:

  • This EULA is between you and Lunana Global Inc., not Apple Inc. Apple has no obligation to furnish any maintenance or support services with respect to the Application.
  • In the event of any failure of the Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). Apple has no other warranty obligation with respect to the Application.
  • Lunana Global Inc., not Apple, is responsible for addressing any claims relating to the Application, including product liability claims, regulatory compliance, and intellectual property infringement claims.
  • You represent that you are not located in a country subject to a U.S. Government embargo, or designated as a "terrorist supporting" country, and you are not listed on any U.S. Government prohibited or restricted parties list.
  • Apple and its subsidiaries are third-party beneficiaries of this EULA and, upon your acceptance, Apple will have the right to enforce this EULA against you.

12. Google Play Store Terms

If you downloaded the Application from the Google Play Store:

  • This EULA is between you and Lunana Global Inc., not Google LLC. Google has no obligation to provide maintenance, support, or warranty services for the Application.
  • Lunana Global Inc. is solely responsible for the Application and any claims relating to it, including product liability, regulatory compliance, and intellectual property matters.
  • Google and its subsidiaries are third-party beneficiaries of this EULA.

13. Indemnification

You agree to indemnify, defend, and hold harmless Lunana Global Inc. from any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from your use of the Application, violation of this EULA, violation of any third-party rights (including recording consent laws), or your reliance on any translation or AI-generated output.

14. Termination

This EULA is effective until terminated. We may terminate your license at any time if you violate any provision of this EULA. Upon termination, you must cease all use of the Application and delete all copies. Sections 4, 9, 10, 13, 15, and 16 survive termination.

15. Governing Law

This EULA is governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

16. General Provisions

  • Severability: If any provision of this EULA is found unenforceable, the remaining provisions remain in full force and effect.
  • Entire Agreement: This EULA, together with the Terms of Service and Privacy Policy, constitutes the entire agreement regarding the Application.
  • No Waiver: Failure to enforce any provision does not waive the right to enforce it later.

17. Contact

For questions about this EULA, contact us at hello@livelingo.io.

Lunana Global Inc.
d/b/a LiveLingo