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Acceptable Use Policy

Last updated: May 3, 2026

This Acceptable Use Policy ("AUP") describes the conduct that is prohibited when using LiveLingo (the "Service"), operated by Lunana Global Inc. The AUP is incorporated by reference into our Terms of Service and our End User License Agreement; violation of the AUP is a material breach of those agreements and may result in suspension or termination of your access to the Service. We may update this AUP from time to time without amending the Terms of Service, and the current version published on this page governs your use of the Service.

1. General — lawful use

  • Use the Service only for lawful purposes and in accordance with these terms.
  • Do not use the Service in any manner that violates any applicable federal, state, local, or international law or regulation.
  • Do not impersonate or attempt to impersonate Lunana Global Inc., a LiveLingo employee, another user, or any other person.
  • Do not engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Service, or which may harm Lunana Global Inc. or users of the Service.

2. Translated phone calls (PSTN)

When using the translated phone-call feature, you must not:

  • Telemarket, advertise, or solicit. Do not use the Service for telemarketing, surveys, political advocacy or polling, debt collection, market research, lead generation, charitable solicitation, robocalling, or any unsolicited commercial outreach to non-consenting parties. The Service is intended for personal calls between parties with an existing relationship and prior express consent.
  • Violate the Telephone Consumer Protection Act (TCPA). The Federal Communications Commission's February 8, 2024 Declaratory Ruling treats AI-generated voices as "artificial" under 47 U.S.C. §227. You are responsible for obtaining any prior express consent (and prior express written consent for marketing) required by the TCPA before placing a call.
  • Violate Do Not Call rules. Do not call any number on the U.S. National Do Not Call Registry, on any state Do Not Call list, or any number from which the called party has previously asked you to stop calling.
  • Call sanctioned destinations. Do not call phone numbers in countries or regions subject to U.S. sanctions (Iran, Cuba, Syria, the Democratic People's Republic of Korea, the Crimea/Donetsk/ Luhansk regions, and other restricted areas), nor any party listed on the U.S. Treasury's Specially Designated Nationals (SDN) list or any equivalent restricted-parties list.
  • Call emergency services. Do not use the Service to call 911, 112, 999, 110, 119, 000, 122, 113, 118, or any other emergency or non-emergency-but-time-critical line in any jurisdiction. Translation latency, AI errors, and PSTN routing make the Service unsafe for emergencies. Emergency numbers are also blocked at the dialer.
  • Make false reports. Do not use the Service to make false emergency reports ("SWATting"), false threats, hoax bomb threats, or any communication intended to summon a law-enforcement, fire, or medical response under false pretenses.
  • Harass, threaten, or abuse. Do not use the Service to harass, threaten, intimidate, or abuse any person; to evade a restraining order, no-contact order, or protective order; or to engage in stalking or domestic violence.
  • Mass-dial patterns. Do not place high-velocity calls, sequential dialing of consecutive numbers, or other patterns characteristic of robocalling, autodialer abuse, or fraud. We may limit per-user, per-day, and per-number call rates and reserve the right to suspend accounts exhibiting these patterns.
  • Fraud and toll abuse. Do not place calls intended to generate artificial traffic to international or premium destinations, perform International Revenue Share Fraud (IRSF), or otherwise abuse PSTN billing.

3. Recording and consent

  • Do not record, transcribe, or translate any conversation without obtaining the consent of all parties as required by applicable law (including federal Wiretap Act, state two-party-consent statutes, GDPR, ePrivacy, BIPA, and analogous laws).
  • Do not record any communication in a place where a person has a reasonable expectation of privacy (restrooms, locker rooms, fitting rooms, hotel rooms other than your own, hospital examination rooms, etc.) without consent of all persons present.
  • Do not record law-enforcement officers in any manner prohibited by applicable state or local law.

4. Photo translation

When using the photo-translation feature, you must not upload:

  • Images of identifiable persons (including faces) without their prior consent;
  • Government-issued identification documents (passports, driver's licenses, national identity cards) of any person other than yourself, except where lawfully required;
  • Medical records, prescriptions, lab results, or other health information of any person other than yourself, including any information constituting Protected Health Information under HIPAA (we are not a HIPAA Business Associate);
  • Financial records, account statements, or tax documents of any person other than yourself;
  • Copyrighted material that you do not own or have a license to translate, including book pages, news articles, paywalled content, sheet music, screenplays, and similar works;
  • Trade secrets or proprietary information you are not authorized to translate;
  • Sexually explicit content involving identifiable persons; child sexual abuse material (CSAM) of any kind, which we will report to the National Center for Missing & Exploited Children and law enforcement;
  • Material designed for biometric harvesting, facial-recognition training, or other surveillance purposes.

The Service does not perform facial recognition, identity matching, or biometric matching of any kind, and you may not attempt to use it for those purposes.

5. AI use

  • Do not use the Service to impersonate a human by presenting AI-translated output as human-generated speech, or to convince any person that they are speaking with a human when they are not.
  • Do not use the Service to create or distribute deepfakes, voice clones, synthetic media, or any AI-generated content depicting or imitating any identifiable individual without their prior express consent.
  • Do not use the Service to train, fine-tune, or otherwise improve any third-party AI model or to build a competing translation product.
  • Do not attempt to jailbreak, prompt-inject, or otherwise manipulate the Service's AI components to produce content that violates this AUP or applicable law.
  • Do not use the Service to translate content that incites violence, harassment, or unlawful discrimination, or to translate communications planning unlawful activity.

6. Platform integrity

  • Do not reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
  • Do not interfere with or disrupt the Service or any servers or networks connected to the Service.
  • Do not use any robot, spider, scraper, or other automated means to access the Service without our prior written consent.
  • Do not bypass, attempt to bypass, or assist others in bypassing rate limits, usage quotas, authentication, or security measures.
  • Do not introduce viruses, worms, malware, or other malicious code.
  • Do not transmit, store, or process content that contains malware or that exploits security vulnerabilities.
  • Do not resell, redistribute, sublicense, or grant access to the Service except as expressly permitted by us in writing.

7. Reporting and enforcement

To report a violation of this AUP, including unauthorized recording, harassment, CSAM, or fraudulent calling, contact us at abuse@livelingo.io. We will acknowledge receipt within ten (10) business days and investigate credible reports.

We may take any action we consider appropriate, including issuing warnings, removing or restricting content, suspending or terminating accounts, banning devices, and cooperating with law enforcement on subpoena, court order, or other valid legal process. We will preserve records relating to suspected illegal activity as required by law.

For copyright infringement notices under the DMCA, see Section 13 of our Terms of Service for the designated agent and procedure.

8. Updates to this AUP

We may update this AUP from time to time. Material changes will be communicated via email or a prominent notice within the Service. Your continued use of the Service after a change takes effect constitutes acceptance of the updated AUP.